Bravo Account Deletion

Your right to erasure

You can ask us to delete your account and the personal information we hold about you and your child. Depending on where you live this may be a legal right, and we honour the request either way.

How to ask

Delete your account in Bravo, in the parent area under Settings, or write to [email protected] from the address on the account. Our Data Deletion page describes exactly what each route removes.

Checking it is you

Deleting from inside the app asks you to sign in again first, with the method your account already uses. That is the whole check, and it exists so that a child holding an unlocked device cannot delete a family's progress.

If you write to us instead, we need to be reasonably sure the request comes from the account holder. Usually the request arriving from the account's own email address is enough. If it does not, we may ask one further question, and we will not ask for more information than the check needs.

What is deleted

The parent's account record and email address, every child profile with its first name and age, all level progress and recorded attempts, the notation and reminder settings, and the usage events tied to the account. Deletion is permanent and we cannot undo it.

What is retained

Only what the law requires us to keep, such as transaction records, and only for as long as that obligation lasts. No part of a child's practice record is ever retained. Purchase records held by the Apple App Store or Google Play are governed by their policies and are not ours to delete.

How long it takes

In-app deletion is immediate. An emailed request is acknowledged within a few business days and completed within the period the applicable law sets, and in any case within a reasonable time.

Your other rights

Deletion is one of several rights you may have. You may also be able to access what we hold, correct it, export it in a portable format, restrict or object to certain processing, or complain to your local data protection authority. As the account holder you may exercise these over your child's records as well as your own. Our Privacy Policy has the detail, and [email protected] is where any of these requests should go.