Provero Account Deletion

Your right to erasure

You can ask us to delete your account and the personal information we hold about you. Depending on where you live this may be a legal right, and we honour the request either way.

An account in Provero holds a history, not an entitlement. Deleting it takes nothing away that you paid for, and it does not end a subscription, which the store holds.

How to ask

Delete your account in Provero under Settings, two taps from the account row, behind one confirmation that names exactly what goes. Or write to [email protected] from the address on the account. Our Data Deletion page describes exactly what each route removes.

Checking it is you

If you write to us rather than using the app, we need to be reasonably sure the request comes from the account holder. Usually the request arriving from the account's own email address is enough. If it does not, we may ask one further question, and we will not ask for more information than the check needs.

What is deleted

Your account record, your email address, your daily calorie and protein targets, your whole eating-out history, every usual derived from it, your week strip counts, and the record of which chains you have opened. Deletion is permanent and we cannot undo it.

The three free restaurants are not restored: the install returns to a fresh anonymous session with the same number of chains already spent. The confirmation in the app says so before anything happens.

What is retained

Your subscription, which belongs to the Apple App Store or Google Play and is cancelled there rather than here.

The anonymous usage events, which carry no identity and were never tied to your email address. They are unlinked from the deleted account rather than removed, and the confirmation in the app says so rather than promising a deletion we do not perform.

Beyond those, only what the law requires us to keep, such as transaction records, and only for as long as that obligation lasts. Purchase records held by the Apple App Store or Google Play are governed by their policies and are not ours to delete.

How long it takes

In-app deletion is immediate and finishes in a few seconds. An emailed request is acknowledged within a few business days and completed within the period the applicable law sets, and in any case within a reasonable time.

Your other rights

Deletion is one of several rights you may have. You may also be able to access what we hold, correct it, export it in a portable format, restrict or object to certain processing, or complain to your local data protection authority. Our Privacy Policy has the detail, and [email protected] is where any of these requests should go.