Nixo Contact

Support

For help using Nixo, including anything that is not working, write to [email protected]. Telling us your device, your OS version, and what you were doing when it went wrong gets you a useful answer in one reply instead of three.

If you want to know why a particular product got the verdict it got, tell us the product and we will show you the rule it came from.

Privacy

For questions about your data, or to exercise a right described in our Privacy Policy, write to [email protected]. To delete your account or your data, our Data Deletion page is faster, and the control is in Settings inside the app.

Security

To report a security problem, write to [email protected] with enough detail to reproduce it. We will acknowledge it, keep you informed, and we will not pursue anyone who reports a genuine issue in good faith and does not exploit it.

Business enquiries

For partnership or business enquiries, write to [email protected]. One answer is fixed in advance and does not need an email: no brand can pay for a position in Nixo, at any tier, ever. The alternative product on a card is chosen by applying our own published rules to the same catalogue, and there is no sponsored slot and no affiliate link anywhere in the app.

Legal

For legal notices, including anything about our Terms of Use, write to [email protected].

Nixo is published by Idion, Roc Boronat, 138, 08018, Barcelona, Spain.

Response time

We aim to respond within a few business days. Where a law sets a deadline for a request, such as a data access or deletion request, we answer within that deadline.

Languages

We can help in English, Spanish, and Catalan.