Nixo Data Deletion

How to request deletion

You can delete your data from inside Nixo, in Settings. That is the fastest route and it needs nothing from us. Settings is two taps from the camera: the history control at the bottom left of the scan screen, then the settings control at the top right of history.

If you cannot reach the app, write to [email protected] from the address on the account, saying whether you want everything deleted or only part of it.

What deletion removes

Deleting removes your account record, your email address, your whole scan history with every held verdict, your put back marks and the weekly counts derived from them, your rule family switches, and the anonymous usage events tied to your account. Once it is done we cannot recover any of it, and we cannot restore it if you sign up again with the same address.

There are no photographs to delete. A photographed ingredient panel is dropped as soon as the verdict it produced is on screen, so nothing in your history ever held an image in the first place.

Deleting part of it

You can delete individual scans without closing your account. Removing one row removes that card, the verdict held with it and its put back mark if it had one, and leaves everything else in place. Deleting a scan does not give you back a free scan, and the confirmation says so before you do it. Closing the account removes all of it.

If you only want to stop paying and keep your history, cancelling a subscription is enough on its own and does not delete anything. Nothing you have already scanned is ever taken away when a subscription ends.

What may be retained

We may keep a limited amount of information after deletion where the law requires it, for example records of a transaction that tax law obliges us to hold. Payments are processed by the Apple App Store or Google Play, so purchase records also sit with them under their own retention rules, and deleting your Nixo account does not reach those. Deleting your account also does not cancel your subscription, which is why the confirmation in the app says so and carries the route to manage it.

Anything we keep is kept only for that purpose and for no longer than necessary.

How long it takes

In-app deletion happens immediately. An emailed request is acknowledged within a few business days and completed within the timeframe the law where you live requires, and in any case within a reasonable time. We will tell you when it is done.